Shipping & Return policy

SHIPMENT & DELIVERY

1. After you place your order, Tahe Outdoors will send you a confirmation email.
2. We currently only ship orders to addresses within the 48 contiguous United States including the District of Columbia. If your desired destination is not included in the available selections, you can contact us and we will provide a quote for U.S. addresses and locations outside the 48 contiguous United States including the District of Columbia.
3. Additional shipping charges and fees will apply. Locations outside the United States will be investigated on a case by case basis to confirm if it is possible to ship and if so what the cost would be.
4. Most orders arrive within 14 business days by ground delivery. We deliver Products in our standard packaging only.
   If the delivery is by courier, Products will not be delivered to an unattended address. The courier requires a signature from an occupant at the specified delivery address. If no one is available to sign for the Products, a card will be left and the courier re-directed to the nearest courier depot. The Customer is then responsible for collecting the parcel from that depot or paying an additional charge for redelivery.
5. You acknowledge and agree that you may incur additional delivery fees/freight charges (in excess of the fees and charges specified above) for:
   1. express or urgent deliveries;
   2. bulk or large quantity orders; or
   3. any special packaging requested by you.

PRODUCT RETURNS & PROCESS

1. You can return most new, unopened items within 30 days of purchase for a full refund, as further specified below.
2. You can only initiate a return after an order has been marked as shipped. The refund will be for the full value of the returned items, unless otherwise noted.
3. Shipping and handling fees will not be refunded. Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 15 days of the date that the return is accepted by the fulfiller. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
4. If a restocking fee will apply to returned items, the amount of the fee will be displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
5. If the return is due to defective products, inaccurate product descriptions, or an incorrect order, call Tahe Outdoors to initiate the return. You may be compensated for the return shipping under these circumstances.
6. To return a product:
   1. Log into your account on the Site, obtain your order number and contact us.
   2. We will email you a return number and instructions for returning your product(s).
   3. Ship your unused product in its original unopened packaging to the address identified in our email. We may ask for a copy of invoice.
   4. For any assistance, contact Tahe Outdoors North America at 508-291-2770
7. As soon as we receive and process your return, we will notify you via email.
8. Only returned items that are complete, in perfect or original condition, and accompanied by a return number will be accepted. You shall endeavor to keep the returned items in their original packaging. Otherwise, the return will be deemed non-compliant and you will not receive a refund from Tahe Outdoors. If your refund request is rejected, you will be notified by us promptly.

For more information, please read out Terms and Conditions.